Although cancellations by Hosts are rare, and some cancellations are beyond a Host’s control, cancellations by Hosts can disrupt guest plans and undermine confidence in our community.
If one of your Experiences has to be canceled and it’s not because of Weather or Emergencies or safety issues, we may impose a cancellation fee.
Fees may apply if you cancel an Experience that’s already been booked by a guest.
We may charge a fee of up to 20% of the booking value of the canceled Experience, which we’ll deduct from an upcoming payout. We’ll notify you if a fee will be charged before you complete a cancellation.
Frequent cancellations, or no-shows, are a violation of our Terms of Service and may result in removal of your Experience from Airbnb.
If your Experience takes place outdoors, you may cancel if weather conditions create an unsafe or uncomfortable environment for your guests. You won't be charged a cancellation fee. We may contact you for documentation to verify weather-related claims.
We understand that unexpected events happen. We will waive cancellation fees for cancellations covered under the Major Disruptive Events Policy, or for cancellations made for valid safety reasons.
Your guests will receive a notification and a full refund.
If you and your guests agree to an alternative date or time and they rebook your Experience, contact us to let us know after you cancel. We’ll verify that your guests have agreed, and we’ll remove any fees that were applied.