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    Answering top questions about the 5-step cleaning process

    Answering top questions about the 5-step cleaning process

    Here’s what you need to know about the five-step enhanced cleaning process.
    Autors: Airbnb, publicēts Apr 24, 2020
    6 min lasāmviela
    Atjaunināšanas datums: Oct 7, 2020

    Highlights

    Guests care about cleanliness—from the supplies you’re using to the extra steps you’re taking, they want to know what you’re doing to help keep them safe. And they’re not the only ones. Government officials and policymakers are focusing on cleaning practices like never before in an effort to protect their communities once businesses open up again and travel resumes.

    It’s no wonder so many of you have been asking for more guidance around how to clean and sanitize your spaces. It was one of the top requests in our recent listening sessions with hosts from around the world, and cleaning tips continue to be a popular topic in Community Center discussions and here in our Resource Center.

    So we developed the five-step enhanced cleaning process, which helps hosts like you clean more effectively during COVID-19 and beyond. The five-step process is based on Airbnb’s cleaning handbook, which was created in partnership with experts. We know it can be difficult to adopt a new cleaning routine, which is why the comprehensive handbook includes expert-backed guidance, safety tips, and checklists.

    We know you might have some questions about the process, and we’ve done our best to answer them here.

    Where can I access the enhanced cleaning information?
    The five-step enhanced cleaning process is based on Airbnb’s cleaning handbook, which was developed in partnership with experts. The comprehensive handbook includes expert-backed guidance, a list of supplies to stock up on, safety tips, and checklists. You can find additional tips, custom checklists, and more in the cleaning section of your Performance tab.

    What’s the difference between the five-step enhanced cleaning process and the COVID-19 safety practices?
    The five-step enhanced cleaning process is just one part of the COVID-19 safety practices. Hosts and guests must also wear a mask and practice social distancing when interacting in person.

    Do the COVID-19 safety practices apply to guests?
    Yes, the safety practices require guests to wear a face mask and maintain 6 feet (2 meters) distance when they interact in person with hosts and other guests who aren’t in their group.

    Why are all hosts now required to follow this five-step enhanced cleaning process?
    As the pandemic continues, it’s important that we all do our part to help curb the spread of COVID-19. We know it can be difficult to adopt a new cleaning routine, so we’ve put together a comprehensive cleaning handbook that includes expert-backed guidance, safety tips, and checklists.

    How will guests know that I’ve committed to the five-step enhanced cleaning process?
    Once hosts commit to the process, they'll get a special highlight on their listing page, so guests will know they’ve agreed to follow a consistent cleaning standard. There are a few things you need to know about the listing highlight:

    • To receive the highlight, hosts will need to agree to follow the five-step enhanced cleaning process for all their listings between each guest stay
    • Private room hosts will need to follow additional guidance to commit to the cleaning protocol and get the listing highlight
    • Once you commit to the process, the highlight will appear on your listing page within 24 hours

    How will Airbnb verify that hosts are following the cleaning process?
    Hosts are required to follow the five-step enhanced cleaning process. Our review system offers additional checks and balances—if a host isn’t following the requirements, guests can bring it up in their reviews of the space.

    What if I don’t attest to the COVID-19 safety requirements?
    Beginning October 12, 2020, hosts who offer accommodations will find a prompt in their app or dashboard that will include the five-step enhanced cleaning process and a page where you can attest to the COVID-19 safety requirements. By not attesting to the requirements by November 20, 2020, your account may be subject to warnings, suspensions, and, in some cases, removal from Airbnb.

    What if a guest reports a host who has committed to the five-step cleaning process but isn’t upholding the standards?
    We believe that most issues can be resolved with extra host education and support. However, hosts who repeatedly or severely violate cleaning standards may be subject to warnings, suspensions, and in some cases, removal from the Airbnb platform. 

    If I commit to the five-step cleaning process, it’s going to cost more to clean. How will I pay for that?
    As a host, you have the option to add a cleaning fee to your listing, and what you charge is completely up to you. Adding a cleaning fee—or adjusting yours if you have one already—can help offset any additional costs of following these requirements. 

    I’m a private room host. Can I participate?

    Yes, hosts of stays must follow the five-step cleaning process and will get a special listing highlight after they commit to the process. We know that hosts with common areas face unique challenges when it comes to cleaning and social distancing, so we’ve included additional guidelines.

    I’ve hired a professional cleaner. How do I ensure they meet the requirements?
    You should share the five-step process, cleaning handbook, and other resources in the Resource Center with your professional cleaner—and make sure they’ve agreed to follow the standards. You’ll need to agree to each step on behalf of your cleaner, and take responsibility that they’re following the steps.

    Are any booking buffers required if I commit to the five-step enhanced cleaning process?
    Please note that by committing to the five-step cleaning process, you agree to comply with local laws. This includes following any additional safety or cleaning guidelines from your relevant governmental agency, like how long to wait before entering a space. For example, the U.S. Centers for Disease Control and Prevention suggests waiting 24 hours. If that’s not possible, we recommend waiting at least three hours, or as long as possible after the guest leaves. If you'd like to set a booking buffer between reservations, you can do so in your settings. Leaving extra time between stays doesn’t just reduce the risk of exposure to germs—it also gives you more time after each guest to clean, sanitize, and reset your space.

    I host an Airbnb Experience. Do you have cleaning requirements for me, too?
    Yes. For those who host in a country or region where in-person experiences have resumed, we’ve created a set of cleaning guidelines and health and safety recommendations and requirements specifically for you. There are also additional guidelines specifically for hosts of food and drink experiences and hosts of Adventures. All hosts of in-person experiences are required to take a quiz and attest to following these guidelines.

    Beyond the requirements, do you have additional guidelines on hosting and traveling during COVID-19?
    In addition to the COVID-19 safety practices, here are other steps that hosts and guests must take when hosting and traveling during this time:

    • Make sure to wash your hands often, and avoid touching your face at all times
    • Don’t travel or host if you’ve recently been exposed to or have symptoms of COVID-19
    • For more info, please read the health and safety guidance for hosts and guests, and be sure to follow any relevant local requirements

    How can I stay up to date on local laws and guidelines?
    The situation continues to evolve, and certain rules and recommendations (like how long to wait before entering a space) may differ depending on where you host. Please bookmark this Help Center article for more information about cleaning laws and guidelines in your region.

    We hope you find these resources helpful as you revisit your cleaning routine. As always, thank you for being part of the Airbnb community.

    Information contained in this article may have changed since publication.

    Highlights

    Airbnb
    Apr 24, 2020
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